top of page

Privacy Policy

Effective Date: October 1st , 2025

This Privacy Policy explains how Simply Flow Solutions ("we," "our," or "the Company") collects, uses, discloses, and protects your personal information when you use our services, including but not limited to our website, applications, platform, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our Services.

1. Information We Collect

We may collect several types of information about you:

a. Information You Provide Directly:

  • Account Information: When you register for an account, we may collect your name, email address, phone number, company name, address, and login credentials.

  • Payment Information: When you subscribe to our Services, we may collect your credit card number or other payment details. This information is typically handled by third-party payment processors, and we do not store full payment card numbers.

  • Service Content: Any data you input, upload, or create within our platform, such as customer records, booking details, inventory specifics, and loyalty program data.

  • Communications: Information you provide when communicating with us via email, chat support, or phone.

b. Information Collected Automatically:

  • Usage Information: We collect information about how you use our Services, such as pages visited, features clicked, time spent, IP address, browser type, operating system, and device identifiers.

  • Cookies and Tracking Technologies: We and our service providers use cookies, web beacons, and similar technologies to gather information to enhance your experience, analyze service usage, and personalize content and advertisements.

c. Information from Third Parties:

  • Integrated Services: If you choose to integrate our Services with third-party platforms (e.g., payment gateways, CRM systems), we may receive information about you from those services.

  • Public Sources: We may obtain publicly available information from public databases or partners.

2. How We Use Your Information

We use the information we collect to:

  • Provide and Maintain Our Services: Including account management, processing transactions, and delivering core features.

  • Improve Our Services: Analyze usage trends, monitor service performance, and develop new features and offerings.

  • Personalize Your Experience: Customize the content and functionality based on your needs and preferences.

  • Customer Support: Respond to your inquiries, provide technical support, and resolve issues.

  • Communication: Send you service updates, security alerts, administrative notices, and marketing communications. You may opt-out of marketing communications.

  • Security and Fraud Prevention: Protect our Services and users from fraud, unauthorized access, or other unlawful activities.

  • Legal Compliance: Comply with applicable laws, regulations, and legal processes.

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share and disclose your information in the following circumstances:

  • With Your Consent: We may share your information after obtaining your explicit consent.

  • Service Providers: We share information with third-party partners who perform services on our behalf, such as payment processors, data analytics providers, cloud hosting services, and customer support vendors. These providers are only authorized to use your information as necessary to perform their services.

  • Business Transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction.

  • Legal Requirements: We may disclose your information when legally required to do so by law, court order, or governmental request to protect our rights, property, or safety, and the rights, property, or safety of our users or the public.

  • Affiliates: Your information may be shared between affiliates or related entities of Simply Flow Solutions to provide and improve our Services.

4. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access and Correction: You can access and update your account information.

  • Deletion: In certain circumstances, you can request the deletion of your personal information. Note that we may retain some information for legal or legitimate business purposes.

  • Objection or Restriction of Processing: You can object to or request restriction of certain processing of your personal information.

  • Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

  • Opt-Out of Marketing: You can always unsubscribe from marketing emails by clicking the "unsubscribe" link in the email.

To exercise these rights, please contact us at hello@simplyflow.solutions

5. Data Security

We take reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. International Data Transfers

Your information may be stored and processed in any country where we have facilities or where we engage service providers, potentially outside of your country of residence (including countries that may not have the same data protection laws as your jurisdiction). By using our Services, you consent to the transfer of your information to these countries.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction), and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete the information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically for any changes. Any changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: hello@simplyflow.solutions

bottom of page